Your Information,
Safe And Sound
How And Why We Collect And Use Your Personal Data
We are a privacy-centric company – committed to keeping your personal data protected. We value your privacy and trust, and we only collect the information we need to deliver the best services to you. We follow the Australian Privacy Principle and protect the information you share with us. Please read our privacy policy below carefully. Herotech is an IT company based in Sydney. You can find us online as Herotech Pty Ltd, ABN 20 657 681 840 (“Herotech”).
We appreciate your trust in us when you share your personal information with us. We need this information to provide you with the best possible service. In this section, we will tell you what information we collect, how we collect it and what we do with it.
By sharing your information with us, you are consenting to us processing it in the ways described here.
What Info We Collect
We collect personal information that helps us communicate with you, work with you and tailor our content to your needs. We will only request, use or share sensitive information with your permission and only for the purpose we collected it (unless we are required to by law). We collect contact details like your name, phone number, email and address. The information we collect to customise content for you includes job titles, images, opinions and how you interact with our site. We also ask about your work, business situation and credit card details. If we no longer need your information, we will anonymise or delete it. If you are providing us with others’ personal information, please make sure they agree to this policy. When you visit any website including ours, you may be giving it information about your location, Internet provider, computer hardware, browser type and operating system.
How Do We Collect It:
We collect information over the phone, by email and through our website. When you contact us by phone, use our website or open our emails, you are sharing information about yourself. This can be through online enquiry forms or questionnaires when you access our free resources.We also use software like cookies to track how you use our website and how we can assist you. Cookies are not only yummy treats, but also small digital identifiers that are automatically stored on your computer. These help us personalise our service to you, and can be turned off or deleted at any time through your browser settings. What do we do
With This Information:
We store your information securely and use it to improve our services. A lot of this involves researching for you, communicating with you and marketing to you. Sometimes we share your data with our partners like Facebook and Google. They may store your data overseas, outside the reach of Aussie privacy laws.
How we use and store your information
We use all personal information legally, fairly and transparently and on this page we explain everything that we do with it.
We will only use your information to provide you with the best service, which involves communicating with you and marketing our services to you.
This includes:
- Giving you advice
- Asking you for feedback
- Marketing
We do these through:
- Government database searches
- Phone calls
- Emails
Storing Your Information
We use all reasonable measures to safeguard the confidentiality of your Personal Data while in our possession or control.
All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If you Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We keep your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
Sharing Your Information
We frequently share your information with a few core organisations that we work with to collect, process and use your information.
These include:
- Data analysis Targeted
- Ads Marketing content
- Payment services
Apart from these, we might also occasionally share your information with other contractors and groups like marketers, advisers, data storage and payment service providers, and only when they need to know. It’s possible that these groups store some of your information overseas (including the US) under different information privacy laws and disclosure obligations to Australia.
If these groups ever breach Australian privacy laws, they won’t be liable in Australia, and you won’t have any remedy available under Australian laws like the Privacy Act. We will never sell your information (or give it away for free).
However the government might request your information – for example through certain laws or a court order. This might include the police investigating a crime, or a court hearing for failure to pay. If this happens, we’ll comply.
If Herotech is ever sold, your personal information will also be shared with the new owner.
Remember, when contacting us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility.
